Shipping Informations

Customs & Taxes

Please be advised that local taxes and import duties applyand are not included in the shipping costs. The payable import taxes and duties are the responsibility of the customer. Please check with yourlocal customs office to get an idea of any duties or taxes that mayapply. Due to import restrictions, we are currently not able to ship toRussia.

Tracking

All packages have track and trace. Tracking information will be sent to you in a separate email from our shipping partner, when your order is dispatched. Please check your spam folder.

Processing & Shipping time

We offer worldwide shipping with different shipping partners (depending on your country). We dispatch all orders within 1-3 business days.

Estimated Shipping time – Europe 

Austria (5-7 business days)
Czech Republic (3-11 business days)
Denmark (2-8 business days)
Germany (3-4 business days)
France (3-4 business days)
Greece (13-19 business days)
Iceland (15-18 business days)
Italy (4-8 business days)
Netherlands (3-8 business days)
Poland (3-22 business days)
Portugal (9-16 business days)
Spain (3-8 business days)Sweden (5-6 business days)
Switzerland 
(4-6 business days)
United Kingdom 
(3-4 business days)

Estimated Shipping time – Rest of the world 

Canada 
(3-14 business days)
United States (4-22 business days)
Brazil (7-9 business days)
Chile (7-9 business days)
South Africa (8 business days)
United Arab Emirates (3-5 business days)
Singapore (5-13 business days)
China (3-7 business days)
Japan (8-18 business days)

Note!

Delivery times are estimates and cannot be guaranteed. We can’t take responsibility for any delays out of our control, like customs delays etc.

Other questions

Can I change the delivery address when my order has been placed?

It is not possible to change the delivery address once the order has been placed.

What to do when my order is delayed?

If your order is delayed, please have a look at your track & traceprovided by the shipping courier for any updates. You are welcome to contact our customer service if you have any further questions.

I didn’t receive an order confirmation. What now?

Please note that it can take a few minutes before you receive your order confirmation, and make sure to check your spam folder. If you have not received an order confirmation within 24 hours, please get in touch with our customer service.

What if I refuse my delivery?

Unfortunately, that does not mean that the parcel will be sent back to us automatically. Instead, it might be destroyed. It is the fullresponsibility of the customer and we can not refund for refuseddeliveries.